County IT director: How this IT firm ‘saved the day’ with tech expertise

This paid piece is sponsored by IT Outlet.

Dalton Morrison has experienced firsthand how the IT sector and managed service provider, or MSP, option is evolving.

His account of dealing with unresolved IT issues offers a reminder — to experts and novices alike — that it’s important to stay connected to the regional leaders of the IT industry — especially when a standard two-day job turns into months! 

County-level IT needs met after IT Outlet brought in

As the IT director for Carroll County in west-central Iowa, Morrison was working to upgrade critical components and to update servers and other critical infrastructure.

“I was working with another MSP before discovering IT Outlet. I had asked to update connections on our servers and SANS on a critical infrastructure,” he said.

The physical connections were completed and a swap over on the new configuration was all that was left. Unfortunately for Morrison, an expert himself in the IT space, the swap out didn’t go smoothly.  

“The project went from a two-day task that turned into a multi-month project until we decided to look for another vendor,” Morrison said.

Enter Brandon-based IT Outlet. By now, you know them as the Nerds You Love To Know. Morrison found out why that phrase has caught on with the team of techs. IT Outlet assigned Trent Vanderheiden for networking assistance and Travis Duffy to take point on the reconfiguration of the SANS and servers.

“In three hours, they had everything reconfigured and complete,” Morrison said. “Not only was the project scope completed, but also some best practices were put in place during the process that wouldn’t have been done otherwise.” 

IT director learns from IT Outlet expert techs

Morrison said he learned a lot from the experience about the IT space and how other experts like himself who need help should go about the process. Or, and he isn’t shy about saying this, why those Nerds from IT Outlet should be the first call. 

The techs appointed to the job reset Morrison’s expectations of what MSPs should provide on a job. According to Morrison, Vanderheiden and Duffy explained every setting that was necessary in their configuration, a point of emphasis that not only helped him better understand his new setup but also expanded his knowledge base of best practices.

“I appreciated having a good understanding of what they were doing on each step. It made me that much more confident in both of them,” he said.

Why all equipment now comes from IT Outlet

But for Morrison, it wasn’t just the techs who reset his opinion of what the best MSP teams should provide.

“We have been sourcing with Brittany Rennich (an account representative for IT Outlet) for most of our equipment purchases since I first worked with their team. She is one of the most detail-oriented salespeople we’ve come upon,” he said.

According to Morrison, Rennich makes sure no one beats her pricing and also takes the time to understand every product the clients are looking for. For Morrison and his work in Carroll County, that means a reduction in the number of times he has to reorder equipment because of  incompatibility issues.  

“The reliability of this company is next to none,” he said. “It’s hard to find a one-size-fits-all company, yet IT Outlet has expertise in almost every aspect of IT technology.” 

It’s clear how Morrison feels about IT Outlet after the team came in to help him complete a past-due job started by a different firm. It’s also clear what Morrison thinks other IT directors or business owners in charge of tech should be thinking about regardless of IT Outlet. 

Connect to the same IT Outlet techs this IT director worked with

“In the world of IT, things are constantly evolving. The No. 1 product for protecting your network can be your biggest vulnerability overnight,” he said. “Staying connected with others in your field is very important as well. Stay on social media pages for IT professionals, and meet new people in the field. This will expand your knowledge and give you a chance to get real advice from others with the same struggles or answers to issues.” 

Want to meet the IT techs that saved the day for Morrison?

Contact IT Outlet’s expert nerds here. Sure they know a lot, but they’re really good at explaining everything, just as Morrison knows. 

Want to get tech-related information, product updates, special releases or be in the know on tech? Join The Reboot Crew, IT Outlet’s tech insider social page.

Looking for equipment in all sizes and quantities? Talk to the sales team, and they’ll get your details and get you what you need — don’t forget what Morrison said about Rennich and pricing. Get a glimpse of all the manufacturers IT Outlet works with. 

Experience what Morrison already has. Get connected to the Nerds at IT Outlet at 800-754-7411.